10 Features Your Employees Want in New Software

Last month, we asked you: “Are your employees frustrated with your company’s software?” Enterprise software tends to have a bad reputation, but things have been on the rise recently.

More and more companies see how frustrated their employees get and are now listening to and prioritizing feedback from their employees about what they want and need from their new software systems.

Of course, there’s nothing like sitting down with your potential user base and asking them for their opinions, but there are still some features that are pretty safe bets.

Whether you’re on the hunt for a new intranet or window shopping for your next customer management system, here are 10 of the top features that your employees will almost definitely love.

Mobile

Work doesn’t have to be confined within the four walls of a cubicle any longer.

Today’s employees want to be able to do their work from anywhere, with any device, at a time that’s most convenient for them.

Software with mobile-friendly features will go a long way in providing your employees with the flexibility and work-life balance they desire.

Social

Whether it’s through forums, instant messaging, or groups and workspaces, your employees will appreciate the ability to communicate with other people at your office or company who can provide advice and insights and help troubleshoot issues.

Conversations can be arranged by project, team, department or office, allowing for a variety of fruitful discussions.

Cloud-Based

Cloud computing is one of the hottest trends in software right now, and it shows no sign of slowing down.

The cloud has many benefits for both businesses and employees.

Users love the automatic document recovery in the case of disaster and the file access from anywhere, while businesses are attracted to the reduced software and hardware costs.

User-Friendly

The more intuitive software is to use, the more efficiently and successfully it can be used.

Not all your employees are tech geniuses, so any good software should be easy to install, update, troubleshoot and uninstall.

In addition, the user manual should be well-written and comprehensive, the user interface should be straightforward, and the software should be as self-reliant as possible, without the need for third-party applications.

Collaborative

Good software should enable employees to collaborate just as easily as if they were sitting next to each other, by setting up virtual workspaces for different teams, projects and topics.

Users should be able to share documents freely with other users and read, edit and comment on those documents when invited to.

Smart

Artificial intelligence and machine learning have transformed the world of computing, and their insights can be brought to your workplace as well.

Users will appreciate software that finds more relevant information and content for them and uses data science and predictive analytics to power their core business processes.

Compatible

Any new software you introduce must be able to fit in with your current workflow without breaking anything or disrupting employees’ efficiency.

In addition, it’s a major bonus if your new software can import and export data from other applications you’re using or if it provides integration in the form of an API.

Personalized

If there’s one thing that helps user adoption of new software, it’s the ability to add customizations.

Whether that means changing the color scheme or installing third-party extensions, your users should be able to customize the software with their own personal touches to make it feel like their own.

Beautiful

A software product that’s well-designed, with an attractive interface, is always preferable to software that looks like little thought was put into its appearance.

The better the software’s user interface looks, the more efficient and happy users will be while carrying out their tasks.

Real-Time

Rather than standing around the water cooler, employees today have new ways of catching up with their colleagues.

Real-time feeds that keep users up to date about goings-on at the company are tremendously beneficial for company collaboration, innovation and networking.
To learn more about these features and how to implement them, contact us today.

Are Your Employees Frustrated With Your Company’s Software?

tech frustrated employee

Have you ever noticed that many of the companies that are killing it in customer retention are also succeeding in employee retention? That’s because these companies take the time to understand not only their customer base but also their staff.

Productivity rises when employees know your company software and can navigate it with ease and efficiency. Employees benefit from a simple user interface and so does your bottom line. This is why it’s important to assess whether your employees are loving your software or secretly hating it.

According to a Forrester study, a whopping 75 percent of respondents reported having a tough time accessing info via enterprise systems and applications. Of course, you can always conduct a survey or hold a meeting to gauge your staff’s level of satisfaction with company software.

However, there are a few obvious hints that can reveal whether you have several tech-frustrated employees who are unhappy with your technology.

Repeat Problems

With the exception of new employees who have yet to fully learn their position, your staff shouldn’t be making repeat mistakes. If otherwise competent employees are continuously getting confused and having issues, it may be time for new technology.

For example, if the company has a simple need – such as the need to create new teams in a project development app – it should be a quick and simple fix.

If you find that simple tasks are complicated to execute or not intuitive for your staff, your software isn’t meeting your needs.

Staff Conflicts

Especially concerning is when company technology starts to cause conflicts between employees. Whether they are misunderstandings, differing expectations or something else, management should be quick to remedy technology problems that are hindering staff relationships.

While it may not seem affordable to adopt new technology, investing in your team is one of the most important aspects of long-term sustainability.

Staff conflicts, on the other hand, disrupt workflow and prevent healthy communication.

Poor Moods

Are a disproportionate number of your employees agitated and flustered throughout the day?

Unless you can identify another source for the change, consider that your software might be outdated.

The worst part about not upgrading your software is that it can create resentment among your workers, who may feel you are asking more of them than is necessary.

A custom software development company can help you get to the bottom of exactly what aspects of your software are wearing your employees down.

From a management perspective, you may not be able to grasp the problem yourself – especially if you don’t use the software regularly.

Slowed Productivity

If you see a decrease in productivity, or if projects seem to take longer than they should, it could be a software issue. Not only does poor software slow employees down, but it also makes them dread interacting with it. This can lead to procrastination and avoidance of the software, even if your employees are hardworking and honest.

The Forrester study showed that 62 percent of respondents said they procrastinated completing tasks that required them to log into several systems.

A custom software development company can alleviate these symptoms by replacing outdated software with new systems that work.

The best way to empower your workforce is by providing tools that don’t require extensive training but feature smooth functions that get the job done.

If you are looking to update your software, get in touch with us today.