Kingdom Strollers started out of a condo in central Florida as a small family business in 2010. It is now a well-oiled, data machine, looking to implement business intelligence solutions next for features like up-selling opportunities on insurance, beverages and other add-ons and better visualization in forecasting inventory levels. Their investment in technology made them an industry leader in Orlando tourism.
SMB/SMEs have many start-up costs that are a priority. Investing in digital and business intelligence tools seems like something that can be developed later, yet delaying the launch of complementary technology can actually be the reason a business rapidly stagnates.
From a rented 6,700 square-foot space to a newly built, 16-000 square foot warehouse they can call their own, Kingdom Strollers can clearly see the return on investment from digitizing the business.
Kingdom Strollers, a stroller and crib rental company serving tourists and one of only a few Disney-preferred providers, has seen its revenue grow 40 percent year over year since working with Concepta on custom web development. This included adding abilities such as inventory tracking, online booking, delivery updates and travel agent referral tracking to its website.
The owner, Matthew Wilhite, knows the world of stroller rentals is not a glamorous one. The investment in technology made the company considerably more “attractive” though.
There is a lot of tracking involved with one simple order, from checking an inventory constantly in flux, to ensuring on-time delivery and knowing the exact stroller location drop-off. One major pain point for the company was constant updates to an order, all previously done through countless phone calls and changes to the master spreadsheet. Now, the order and update process is managed through the website—a win for the company and the customers.
Many small-to-medium size businesses struggle to update their processes as their business grows, not realizing that custom options for automation, insights and analytics are affordable. Kingdom Strollers prioritized the digital transformation of the business early.