Are Your Employees Frustrated With Your Company’s Software?

January 25, 2017 12:15 pm Published by
tech frustrated employee

Source: Image by Business Insider

Have you ever noticed that many of the companies that are killing it in customer retention are also succeeding in employee retention? That’s because these companies take the time to understand not only their customer base but also their staff.

Productivity rises when employees know your company software and can navigate it with ease and efficiency. Employees benefit from a simple user interface and so does your bottom line. This is why it’s important to assess whether your employees are loving your software or secretly hating it.

According to a Forrester study, a whopping 75 percent of respondents reported having a tough time accessing info via enterprise systems and applications. Of course, you can always conduct a survey or hold a meeting to gauge your staff’s level of satisfaction with company software.

However, there are a few obvious hints that can reveal whether you have several tech-frustrated employees who are unhappy with your technology.

Repeat Problems

With the exception of new employees who have yet to fully learn their position, your staff shouldn’t be making repeat mistakes. If otherwise competent employees are continuously getting confused and having issues, it may be time for new technology.

For example, if the company has a simple need – such as the need to create new teams in a project development app – it should be a quick and simple fix.

If you find that simple tasks are complicated to execute or not intuitive for your staff, your software isn’t meeting your needs.

Staff Conflicts

Especially concerning is when company technology starts to cause conflicts between employees. Whether they are misunderstandings, differing expectations or something else, management should be quick to remedy technology problems that are hindering staff relationships.

While it may not seem affordable to adopt new technology, investing in your team is one of the most important aspects of long-term sustainability.

Staff conflicts, on the other hand, disrupt workflow and prevent healthy communication.

Poor Moods

Are a disproportionate number of your employees agitated and flustered throughout the day?

Unless you can identify another source for the change, consider that your software might be outdated.

The worst part about not upgrading your software is that it can create resentment among your workers, who may feel you are asking more of them than is necessary.

A custom software development company can help you get to the bottom of exactly what aspects of your software are wearing your employees down.

From a management perspective, you may not be able to grasp the problem yourself – especially if you don’t use the software regularly.

Slowed Productivity

If you see a decrease in productivity, or if projects seem to take longer than they should, it could be a software issue. Not only does poor software slow employees down, but it also makes them dread interacting with it. This can lead to procrastination and avoidance of the software, even if your employees are hardworking and honest.

The Forrester study showed that 62 percent of respondents said they procrastinated completing tasks that required them to log into several systems.

A custom software development company can alleviate these symptoms by replacing outdated software with new systems that work.

The best way to empower your workforce is by providing tools that don’t require extensive training but feature smooth functions that get the job done.

If you are looking to update your software, get in touch with us today.

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